ID CARD SECTION

Bldg. 537, Rm 101

620 O'Malley Rd, Patrick SFB FL 32925

Phone: 321-494-6144

Email: custrsvc@us.af.mil

Hours of Operation

M/T/Th/F 8:00 AM-4:30 PM: By appointment only

Weds 8:00 AM-3:00 PM: For walk-ins: Please see instructions below.

We are closed weekends, Federal Holidays, Family Days, and every 3rd Friday of the month.

PLEASE NOTE: WE OPERATE BY APPOINTMENTS ONLY

Click the button above

to schedule an appointment.

Dependents, Retirees, & 100% DAV are eligible.

Click the button above

Choose the "Family ID Card" option and log on with your DS Username/Password.

CAC Replacement Guide

Mission Priorities

We operate by appointments only with the exception of the following:

Walk-ins are welcomed on Wednesdays from 8:00 AM - 3:00 PM. Please see instructions below.
Active Duty Military, DoD Civilian, and established DoD Contractors experiencing work stoppage or have a mission essential request may be seen on a space available basis.

New Hires:

Please ensure your profile has been created prior to visiting this office. Your Sponsor and/or Trusted Agent can assist with verification.
Schedule an appointment or walk-in on any Wednesday.
First-Time CAC User Guide

Walk-in Wednesdays:

Uniformed members (military, police, firefighters) have priority.
Wednesdays, 8:00 AM - 3:00 PM* (*The queue may close early as only a certain number of walk-ins can be accommodated.)
All other categories will be serviced on a first-come, first-served basis.

INSTRUCTIONS: For your convenience, a QR code is displayed on our doors. Please scan it with your smartphone to secure a place in line. You'll receive real-time updates on your estimated wait time. Sign-ups begin at 7:30 am. While we strive to accommodate walk-ins throughout the day, availability is limited. To ensure your place, please use the QR code rather than waiting at the door.

Alternate ID Offices:

920 RQG: 1225 Jupiter Street, Bldg 425 RM 100, Patrick SFB, FL 32925: (321) 494-2016
Naval Support Activity: 12217 Science Dr. Orlando, FL 32826: (407) 380-4313
164TH ADA BDE: HQ 164th ADA, 8385 Daetwyler Drive, Orlando, FL 32827: (407) 650-4303
NOSC: 9500 Armed Forces Drive, Suite 200, Orlando, FL 32827: (910) 771-8903
ID Card Fac, 81st RSC: 3701 Corrine Drive, Orlando, FL 32803: (910) 771-7623

If you are a Contractor not entitled to a CAC; DOD Civilian Retiree; or a Disabled Vet rated 99% or less, report to the SFS/VCC to obtain a DBIDS pass for base access:

45 SFS/VCC - Visitor Control Center

1224 Jupiter Street Bldg 577, Patrick SFB, FL 32925

Hours: Mon-Fri: 7:30 a.m. to 3 p.m. Phone: (321) 494-0427

Space Launch Delta 45 > Resources > Visitors Control Center (spaceforce.mil)